Overnight Security Guard - Hilton Norfolk The Main
US-VA-Norfolk
Gold Key / PHR Hotels & Resorts
Req #: 6207
Type: Variable Hour
Overview: Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates. Responsibilities: * Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary * Document a concise security report on a daily log including incidents of theft, accidents and safety violations * Complete the necessary security forms to document losses of property or personal injury to guest or employee * Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed * Conduct investigations of security incidents * Enforce the `No Solicitation Policy' of the hotel * Maintain security of hotel key system; issue and receive keys * Escort and witness cash handling as needed * Assist in shipping and receiving operations * Perform first aid & CPR in emergency situations as needed. * Respond quickly & calmly to emergency situations. * Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service. * Successfully complete all other duties as assigned. Qualifications: TypeQualificationExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.ExperienceExperience in Security/Loss Prevention preferredSkillValid vehicle operator's permit to drive security vehicle.SkillMust possess excellent English verbal and written communication skillsSkillMust possess superior customer service skillsSkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.
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