Overview:
To direct and assist guest and associates with communication needs in accordance with Omni Standards
Responsibilities:
* Answer incoming telephone calls to the hotel efficiently and courteously.
* Direct phone calls and messages to appropriate personnel or guest.
* Assist all guests and employees.
* Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
* Recording and making Wake up calls.
* Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.
Qualifications:
* Computer skills required.
* Must have the ability to work alone, with others, and remain at work station for entirety of shift.
* Must be able to work a flexible schedule including, weekends and holidays.
* Must have customer service experience with excellent written and especially verbal communication skills.
* Must be able to sit for extended periods of time.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com."
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