Overnight Front Desk Supervisor
US-TN-Nashville
Omni Hotels Management Corporation
Req #: 130318
Type: Nashville
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Overview: Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today! The role of the Overnight Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible for handling guest issues and forwarding along as needed. Working the third/overnight shift, this supervisor will serve as the Manager on Duty on certain evenings. Responsibilities: * Be pleasant, smile and greet all guests, using surnames when obtained. * To be thoroughly acquainted with all overnight policies and procedures. * To be thoroughly knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard. * To be familiar with all technical equipment related to the Front Desk. * To be familiar with all hotel facilities and offerings. * To understand the influence and importance of all departments on the Front Desk. * Responsible for the training of new associates. * Must be able to run the desk in absence of Management. * Familiar with all reservation special packages. * Understand all radio codes and emergency procedures. Qualifications: * Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required. * Ability to obtain a State of Tennessee Alcoholic Beverage Commission server permit before date of hire. * Previous night audit experience preferred; understanding of night audit procedures required. * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone * Ability to work cohesively with co-workers both within and outside of your department * Ability to think clearly, quickly and make concise decisions * Ability to prioritize, organize and follow up * Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. * Previous OPERA experience preferred, but not required. * Able to set priorities for the front office team and provide feedback to others that enhances performance. * Candidate must have proven leadership skills and must be able to direct, develop and motivate staff. * Ability to teach employees importance of, and how to greet guests and courteously solve requests. * Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. * Stand or walk for an extended period or for an entire work shift. * Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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