Overnight Front Desk Agent | La Mansion
US-TX-San Antonio
Omni Hotels Management Corporation
Req #: 120726
Type: La Mansion
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Overview: To reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 3rd shift. Responsibilities: * Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards * Accurate preparation of VIP, complimentary, house use rooms, and out of order lists * Conduct back up procedures for Epitome and drop tape nightly * Balancing of daily postings and revenue * Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails * Documenting errors made by cash handling auditors * Prepare In-house allowance and adjustment spreadsheets each day * Prepare and send out the DAR to appropriate team members * Balancing of daily posting and revenue, and resolution of inaccuracies * Ensuring nightly transmission of credit cards through IPU and Epitome * Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests * Deliver personalized, memorable guest experiences by utilizing the Power of One Qualifications: * Ability to clearly and pleasantly communicate both verbally and in writing in English * Ability to accurately and efficiently input information into computer systems * Ability to compute accurate mathematical calculations * Ability to think clearly, quickly and make concise decisions * Ability to prioritize, organize and follow up * Ability to work well under pressure, dealing with many arrivals and departures within a short period of time * Ability to work a flexible schedule to include nights, weekends and holidays * Ability to stand for an 8 hour shift * Previous customer service experience * Previous hotel front desk experience is strongly preferred * Previous cashiering experience is preferred Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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