Overview:
To oversee and coordinate all night time front desk functions, and ensure all financial transactions for the day are verified and balanced, while providing services to our guests in a courteous and professional manner.
Responsibilities:
* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
* Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
* Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
* Understand all Moments of Service for PBX, Guest Services and Front Desk.
* Preparation of daily reports and distribution as directed.
* Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
* Conduct back up procedures for Opera and ResortSuite and drop tape nightly.
* Completion of third shift Night Audit checklist.
* Balancing of daily postings and revenue.
* Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.
* Understanding of all front office standards and assist in solving deficiencies.
* Documenting errors made by cash handling agents.
* Prepare In-house allowance and adjustment spreadsheets each day.
* Prepare and send out the all BC Users.
* Balancing of daily posting and revenue, and resolution of inaccuracies.
* Ensuring nightly transmission of credit cards through IPU and ResortSuite.
* To be thoroughly acquainted with all check-in and check-out procedures and policies.
* To appropriately protect confidential guest information and guest room key access according to front office SOP's.
* Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
* To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard.
* Be familiar with all systems and equipment as related to the Front Office (ResortSuite, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, Firepanel)
* Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program).
* Be familiar with all hotel facilities (F&B outlets, Membership, Business Center, Coffee Market, Retail Shops, Fitness Center, Spa, Kids Club, and Golf Pro Shops).
* Familiarity with parking validation procedures and Good Night's Rest Policy.
* Deliver personalized, memorable guest experiences by utilizing the Power of One.
* Keep in close contact with Loss Prevention during the night if there are any guest situations.
* Assist management with miscellaneous tasks including but not limited to; organizing, filing, and delivering requested items to guests.
* Complete other duties as assigned by management.
Qualifications:
* Attain a high propensity for customer service.
* Previous cash handling experience.
* Must be able to work a flexible overnight schedule and willingness to work weekends and holidays.
* Ability to stand for the full duration of a scheduled shift.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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