Overnight Bellmen (Part-Time)

				Overview:

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel!

Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views

The Bellman is responsible for providing exceptional customer service to guests by assisting with luggage, providing directions and information, and ensuring a warm welcome and farewell. This role plays a key part in creating a positive first and last impression of the hotel, while supporting front desk and concierge operations as needed.

Responsibilities:

ESSENTIAL JOB FUNCTIONS:

* Engage warmly and professionally with guests, using friendly and appropriate language. Make an effort to interact with as many guests as possible, creating a welcoming and personalized experience.
* Remain actively engaged with guests at all times. Anticipate their needs and strive to exceed expectations whenever possible.
* Always greet guests with a pleasant smile and open the door for them as a sign of courteous and attentive service.
* Ensure all arriving and departing guests are greeted with the utmost courtesy and provided with prompt, efficient service.
* Store, retrieve, assist, and load luggage for guests as needed following the hotel policies and procedures
* Be knowledgeable of parking procedures and assist guests accordingly.
* Provide support to the Concierge and Guest Relations teams as needed, assisting with transportation arrangements such as taxi and shuttle scheduling, as well as coordinating special guest requests.
* Ensure timely delivery of parcels, mail, and special deliveries to guestrooms, executive offices, or meeting rooms.
* Maintain cleanliness and orderliness of public areas and bell closet.
* Follow up on guest complaints to ensure issues are resolved by adhering to the service recovery process.
* Use bell carts effectively and safely.
* Ensure the floor is fully covered at all times to provide continuous support and service.
* Direct guests and, whenever possible, escort them to their destination within the hotel.
* Notify the Front Desk and Guest Services promptly of VIP arrivals.
* Be familiar with local attractions and businesses, prioritizing recommendations of on-site venues.
* Be knowledgeable about all hotel amenities, facilities, and hours of operation.
* Understand the inter-relationship between departments, including Ideal Services, Guest Services, Housekeeping, Food & Beverage Outlets, Banquets, Sales, Engineering, and Purchasing.
* Follow all company policies and procedures; maintain a clean uniform and professional personal appearance; uphold confidentiality of proprietary and guest information; and protect company assets.
* Perform other duties and special projects as assigned by management.
* Follow all company safety and security policies; report accidents, injuries, and unsafe conditions promptly; and complete all required safety training and certifications.
* Work collaboratively with team members across departments to ensure a seamless guest experience.

Qualifications:

QUALIFICATIONS:

*  Excellent customer service, communication, and problem-solving skills.
* Maintain a professional business appearance, attitude, and performance.
* Ability to work a variety of shifts, including weekends and holidays.
* Prior customer service experience required, preferably in hotels.
* Valid driver's license with the ability to safely operate a vehicle. 

ENVIRONMENT & POSITION ANALYSIS:

* Ability to lift, carry, and place objects weighing up to 50 lbs without assistance.
* Ability to move, push, and pull objects weighing up to 100 lbs without assistance.
* Ability to stand, walk, or sit for extended periods or entire work shifts.
* Requires constant motion, including bending, pushing, and pulling.

TOOLS & EQUIPMENT:

* Desktop computer (Opera, Alice, SALTO, Synergy, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, bell cart

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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