Overview:
Manage all aspects of day-to-day operations of hotels food Outlets. Provide technical and administrative assistance to Executive Sous Chef
Responsibilities:
* Develop menu options based on seasonal changes, market trends
* Cost all menus
* Menu abstracts
* Develops, maintains position checklists, operation prep checklists
* Conduct daily raw food cost tracking
* Ensure proper staffing for maximum productivity and high standards of quality, controls food, labor, expenses for maximum profitability
* Keeps track of Food waste logs.
* Collaborate with FOH management in maximizing guest experience
* Assist chefs in banquet culinary, providing support
* Attend department, division, hotel meetings as assigned
* Supervise, hire, train, and evaluate associate's performance
* Provide support to associates, junior chefs with various tasks, including line cooking, food preparation, and dish plating
* Recruit and train new kitchen employees to meet outlet, department standards and expectations.
* Adhere to and implement sanitation regulations and safety regulations. ECOSURE, Health department
* Resolve opportunities, associates and guests, in professional manner, as per department standards
* Training staff (BOH + FOH) on menu items including ingredients, preparation methods and unique tastes.
* Operates and maintains all department equipment and reports malfunctions, follow through
* Purchases appropriate supplies and manages inventories according to budget.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent incidents.
* Effectively investigates reports and follows-up on associate incidents.
* Sets a positive example for guest relations.
Qualifications:
* Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
* Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
* Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Helps associates receive on-going training to understand guest expectations.
* Assist in banquet kitchen as needed
* Assists as needed in the interviewing and hiring of associate team members with the appropriate skills.
* Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Ensures associates are cross trained to support successful daily operations.
* Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
* Communicates performance expectations in accordance with job descriptions for each position.
* Participates in the associate performance appraisal process, providing feedback as needed.
* Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
* Must be Manager ServSafe certified.
Physical Requirements:
* Must be able to lift, push, pull and carry moderate weight. Must be able to walk/stand for extended periods of time, with frequent bending and twisting. Must be able to utilize culinary tools (knives, commercial equipment, etc.) and taste/smell.
Working Environment:
* Interior of hotel in restaurant and kitchen areas with exposure to humidity, steam and extreme temperatures.
* Exposure to hazardous cleaning chemicals.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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