Ostra | Outlet Manager
US-TX-SAN ANTONIO
Omni Hotels Management Corporation
Req #: 121249
Type: Mokara Hotel and Spa
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Overview: To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities: * Responsible for assigned shift, assisting in overall management * Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily * Assist in overall supervision of the department * Check staff punctuality * Monitor timing of guest experience * Spot check liquor pars * Order daily supplies * Complete Moments of Service Audits * Handle guest comments and complaints * Ensure guest satisfaction * Stay on the floor during peak hours * Communicate with guests and receive feedback * Observe, teach, and correct staff's service * Examine food preparation * Examine beverage presentation * Maintain condition of dining room * Administrative responsibilities * Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and completing weekly payroll * Participate in interviewing applicants * Prepare maintenance requests and follow-up * Complete other assigned duties * Monitor food and liquor requisitions * Monitor food waste * Monitor labor and payroll costs * Check bar controls, shot glass use, red lining, empty bottles * Must be familiar with and adhere to all liquor liability laws * Must know emergency procedures (including CPR) and work to prevent accidents * Perform any other duties assigned by management Qualifications: * Must have and maintain current Serv Safe Food Managers Exam and TABC certifications. * 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred. * Minimum of 4 years experience in the hospitality industry. * Micros knowledge * Ability to make quick decisions in high stress situations * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone. * Must be able to work in a fast paced environment and multi task. * Prior serving and cash handling experience preferred. * Must be able to work flexible shift including nights, weekends, and holidays. * Collaborate with culinary team in creative in food presentations, specials and promotions. * Familiarity with food and beverage cost controls. * Flexible schedule including evenings, weekends, and holidays. * Understanding previous culinary training or experience with Menu Design. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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