Order Experience Representative, I

				Overview:

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra's customers into Zebra's system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra's sales teams and the customer.

Responsibilities:

*  Learns and applies knowledge of Zebra's systems, processes, and philosophies around management of product and/or service contract orders.

*  Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence.

*  Meets or exceeds all departmental or individual metrics associated with performance against service level agreements

*  Provides price quotes on request.

*  Ensures proper recording and tracking of all assigned orders

*  Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.

*  Escalates any new or complex problems to management for assistance

*  Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped
product, resolution of other issues etc.

*  Adheres to OEX customer strategy, leads by example and follows our customer principles.

*  Delivers a positive ordering and invoicing experience to our customers and partners.

Qualifications:

* Strong data entry skills with attention to detail and quality.
Strong process adherence.
Fluent level of English (written and verbal) as well as local language as applicable.
Beginner level skills in Microsoft business applications including Word, Excel and Outlook
Customer service values / orientation.
Solid professional work behaviors (attendance, teamwork, time management).
Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.

Benefits:

* 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
* Multisport card at a reduced price.
* Meal contribution.
* Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
* Annual bonuses based on financial results.
* Yearly salary increases according to individual performance.
* Employee referral bonus for bringing New Talent to Zebra.
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
* Life & Pension insurance contribution.
* New modern and multifunctional workplace at Vlněna Office park in the city centre 
* Discount at our partners (Banks, HP, Dell, Microsoft Office).
			

Apply

Share this job:

Share this Job

View company profile

Zebra Technologies

Connect To Our Company