Order Experience Representative, I

				Overview:

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Software information
from the sales team or directly from Zebra's customers into Zebra's system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra's sales teams and the customer.

Responsibilities:

*  Learns and applies knowledge of Zebra's systems, processes, and philosophies around management of product and/or service contract orders.
*  Enters new order and/or service contract data into the system, ensuring data accuracy and process adherence.
*  Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
 Provides price quotes on request.
*  Ensures proper recording and tracking of all assigned orders
 Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
 
* Escalates any new or complex problems to management for assistance
*  
* Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped
product, resolution of other issues etc.
*  Adheres to OEX customer strategy, leads by example and follows our customer principles.
*  Delivers a positive ordering and invoicing experience to our customers and partners.

Qualifications:

* High School or equivalent
* Strong data entry skills with attention to detail and quality.
Strong process adherence.
* Fluent level of English (written and verbal) as well as local language as applicable.
* Beginner level skills in Microsoft business applications including Word, Excel and Outlook
*  Customer service values / orientation.
*  Solid professional work behaviors (attendance, teamwork, time management).
*  Strong communication skills (listening, providing clear and concise information, using proper language and communication channels

Benefits:

* 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
* Multisport card at a reduced price.
* Meal contribution.
* Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
* Annual bonuses based on financial results.
* Yearly salary increases according to individual performance.
* Employee referral bonus for bringing New Talent to Zebra.
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
* Life & Pension insurance contribution.
* New modern and multifunctional workplace at Vlněna Office park in the city centre 
* Discount at our partners (Banks, HP, Dell, Microsoft Office).
			

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