Order Experience Representative (CZ), I
CZ-Brno
EMEA
Req #: 109212
Type: Employee|Employee|Regular Full-time
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Overview: The Customer & Partner Services (CPS) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra's sales teams and the customer. Responsibilities: * Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements * May be assigned as primary contact / account representative for a key account / key customer * Meets or exceeds all departmental or individual metrics associated with performance against service level agreements * Provides price quotas on request * Ensures proper recording, tracking and filing of all assigned orders * Responds to customer or internal inquiries regarding service contract entitlements, invoices and purchase orders * Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs,etc * May act as a process expert, trainer or mentor to Admin I and Admin II level team members * May act as a representative of the CPS team in cross functional projects * May run routine meetings with key customers or internal stakeholders leveraging web-basedmeeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes * May generate reports and perform simply analysis / interpretation of service order data at the customer, regional or product line level for internal use * Contributes to process / service improvement through identification of opportunity areas and proactive contribution to improvement discussions * Engages management as required for assistance in addressing new or complex issues * Adheres to CPS customer strategy, leads by example and follows our customer principles * Delivers a positive ordering and invoicing experience to our customers and partners Qualifications: * Strong data entry skills with attention to detail and quality * Strong process adherence * Fluent level of English (written and verbal) as well as local language as applicable * Intermediatelevel skills in Microsoft business applications including Word, Excel and Outlook * Customer service values / orientation * Advanced knowledge of Order and contract policies and processes, including treatment of novel / unorthodox issues * Role model level professional work behaviors (attendance, teamwork, time management) * Strong communication skills (listening, providing clear and concise information, using proper language and grammar) * Intermediate problem-solvingskills * Solid professional work behaviors (attendance, teamwork, time management) * Strong communication skills (listening, providing clear and concise information, using proper language and communication channels Benefits: * 5 weeks of vacation, 5 sick days and 4 volunteer days paid off. * Multisport card at a reduced price. * Meal contribution. * Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses. * Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments. * Annual bonuses based on financial results. * Yearly salary increases according to individual performance. * Employee referral bonus for bringing New Talent to Zebra. * Free beverages and fruit days (coffee, tea, milk available in our kitchenette). * Life & Pension insurance contribution. * New modern and multifunctional workplace at Vlněna Office park in the city centre * Discount at our partners (Banks, HP, Dell, Microsoft Office).
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