Order Entry Supervisor

				Overview:

Careers close to home and your heart 

Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

Responsibilities:

Summary 

The Front End Supervisor oversees and supervises the obtainment of patient and order information. Enters information into the order entry system. 

Duties and Responsibilities

* Manages the complete entry of physician information into the system.
* Oversees the entry of new medication orders and refills.
* Supervises the sorting of orders obtained from fax machines.
* Coordinates and manages the preparation of invoices, shipping documents.
* Receives and responds to escalated customer complaints and/or issues.
* Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
* Directs specified departments to prepare and ship orders to designated locations.
* Checks inventory records to determine availability of requested merchandise.
* Supervises the review of orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
* Maintains accurate, detailed reports and records.
* Minimal travel including overnight stay as necessary.
* Meets Expectations of Excellence for position.
* Supports facilities, departmental goals and the overall objectives of the Company.
* Complies with all laws, regulations and standards of ethical conduct.
* Performs all job duties with a friendly positive and team-oriented approach.
* Complies with all Company policies, procedures, rules and standards.

Qualifications:

* High School degree or equivalent. Associates degree preferred.
* Certified Pharmacy Technician preferred

Experience: 

* Three (3) to five (5) years' order entry, sales, or service center experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
* Three (3) years supervisory experience preferred.
* Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.
			

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