Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Operations and Help Desk Coordinator
Full-time | Quito, Ecuador
In this role, you will be responsible for planning, coordinating, and overseeing technology projects, ensuring timelines, quality, and scope are met. You will lead the team, manage incidents and new services, and optimize processes through tools, metrics, and reports, while maintaining a high level of service and a positive work environment.
What your day-to-day would look like:
* Plan, monitor, and execute technology projects, ensuring timelines, quality, and scope.
* Coordinate resources, communication, and expectations with clients and stakeholders.
* Lead the team, ensure service levels, and promote a positive work environment.
* Manage incidents, requests, service quality, and the implementation of new services.
* Administer tools, metrics, reports, and documentation, proposing operational improvements.
Qualifications:
Profile:Degree in Systems Engineering, Information Technology, Computer Science, or related fields.ITIL certification.Intermediate English.
Required Skills:
* Experience in Help Desk coordination, team management, and meeting service level agreements.
* Proficiency with ITSM tools and the ability to ensure the proper functioning of technology platforms.
* Strong leadership, effective communication, decision-making skills, and the ability to foster a positive work environment.
* Ability to manage incidents, service quality, and the implementation of new services or operations.
Share this job:
Share this Job
