Operations Manager
US-TX-San Antonio
External
Req #: 9122
Type: Regular Full-Time
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Overview: We are seeking an Operations Manager to join our team supporting Base Infrastructure Modernization (BIM). TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Responsibilities: RESPONSIBILITIES * Manage daily operational execution and maintain the TO4 operational battle rhythm. * Approve and coordinate local maintenance windows in alignment with change control procedures. * Direct restoration priorities and coordinate technical escalation paths for efficient incident resolution. * Ensure ServiceNow queues and workflows are maintained and that SLA targets are consistently met. * Deliver daily operational summaries, SLA metrics, and immediate situation reports for High and Critical incidents. * Prepare or coordinate After Action Reports and track corrective actions to completion. * Coordinate operational tasks and issue resolution with Base Operations Managers, the Infrastructure Deployment Manager, and Tier 2 on-site support teams. * Ensure all Authorized Service Interruptions are submitted, coordinated, and approved through MCCC and AMAC and that execution meets operational readiness and engineering baseline requirements. * Develop standardized Tier 2 upgrade and proficiency training products for both legacy and modernized networks. * Work with Core Engineering and the Operations Engineering Lead to ensure training materials accurately reflect technical baselines and operational requirements. * Provide training packages to Base Operations Managers and support them in tailoring materials to meet base-specific needs. * Enforce safety, OPSEC, and base access compliance across all operational activities. * Maintain continuous communication with PMO leadership to report risks, operational impacts, and emerging issues. REQUIRED QUALIFICATIONS * Eight (8) years of relevant experience. * Experience coordinating with Civil Engineering, Security Forces, the Communications Focal Point, and Information System Security organizations. * Ability to participate in a twenty-four hour on-call rotation. * Experience developing or managing operational procedures, training materials, or Tier 2 operational readiness programs. * Must have an active Secret clearance CERTIFICATIONS * ITIL Foundation certification or equivalent knowledge of service management processes. * DoD 8140 or DCWF alignment. PREFERRED QUALIFICATIONS * Service Management Design experience * DoD network modernization experience * RMF/ATO process knowledge * ITIL framework knowledge * Agile program management * Multi-site program coordination Qualifications: WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: San Antonio, TX * Type of environment: Remote * Noise level: Medium * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: Less than 25% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Active Secret clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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