Operations Manager
US-NJ-Montvale
Management
Req #: 66211
Type: Full-Time
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Overview: The Operations Manager at the Montvale Courtyard by Marriott is focused on F&B Operations. Responsible for planning and directing operations to improve profitability, productivity and efficiency. Responsibilities: * Managing the F & B Operation; in addition to providing support to other departments in the hotel (Front Office, Housekeeping and Engineering) * Provide strong Bistro presence to assist staff and guests. * Provide all aspects of shift coverage in F&B operations as needed. * Handle guest's special requests and customer complaints in a timely manner. * Perform all other F&B duties and responsibilities. * Investigate and handle complaints, disturbances, emergencies, etc. during shift * Manage Employee Payroll, track attendance ADP, time edits. * Coach, train, counsel hourly associates and administer discipline as needed * Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports. * Prepare, copy, and distribute reports as required. * Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency. * Attend all hotel required meetings and trainings. * Oversee all aspects of the daily operation of the outlet. * Supervise outlet personnel. * Work with other managers and keep them informed of issues as they arise. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Assist in coordinating and monitoring all phases of Loss Prevention in the outlet. * Prepare and submit required reports in a timely manner. * Ensure preparation of required reports, including (but not limited to) payroll, revenue, employee Schedules, quarterly actions plans. * Monitor quality of service in F&B outlet. * Assist in menu planning and preparation. * Ensure compliance with all local health and sanitation regulations. * Ensure compliance with SOP's in all outlets. * Ensure compliance with requisition procedures. * Be visible on the floor and assist staff as needed during each meal period. * Conduct staff performance reviews in accordance with Highgate Hotel standards. * Ensure the training of employees on SOP's and technical job tasks. * Conduct departmental and hotel training. * Interview candidates for F&B positions and follow standards for hiring approvals. * Complete tip reporting. * Ensure overall guest satisfaction. * Participate in M.O.D. coverage as required. Qualifications: * At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. * Previous supervisory responsibilities * Must be proficient in Windows, Company approved spreadsheets and word processing. * Long hours sometimes required. * Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by manager
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