Operations Manager

				Overview:

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1

Responsibilities:

Support the efficient and profitable delivery of technical services within a specific geographic or technical service area by:
* Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;
* Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;
* Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;
* Preparing price estimates for complex and detailed work packages;
* Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;
* Approving technical training recommendations;
* Ensuring appropriate policies and procedure are in place and support ongoing service improvements;
* Providing oversight to administrative functions to ensure accurate and efficient completion of

Manage financial performance by:
* Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;
* Reviewing and approving operational expenses, DTR's and expense submissions;
* Participating in in the development of operational and capital budgets;
* Defining limits of authority with staff to ensure wise decisions are made with respect to the company resources;
* Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.

Ensure Service Excellence & Perform Business Development including: 
* Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;
* Engaging productively with existing and new clients to expand regional service offerings;
* Improving value of services offered and demonstrating innovative technology to customers;
* Utilizing site specific metrics to improve productivity and improve customer service;
* Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction. 

Other work duties as assigned. 
Qualifications:

KNOWLEDGE, SKILLS & ABILITIES: 

The position requires the following skills and abilities:

* Strong managerial skills with the ability to interact effectively with staff at all levels;
* Excellent communication, interpersonal and analytical skills;
* Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;
* Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
* Strong organizational and prioritization skills.
* Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.

EDUCATION: 

* Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.
* NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.
			

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