Operations Manager
US-GA-Macon
Attract-careers1
Req #: 98266
Type: Fulltime-Regular
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Overview: The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Responsibilities: The EchoStar Operations Manager is responsible for the overall success of a specific business office or facility. You oversee a complex operation that includes fleet management, inventory control, and a large team of Field Service Managers and Technicians. Your goal is to drive high-quality installations and repairs while maintaining strict safety and budgetary standards. Key Responsibilities: * Direct all employee activity to achieve key performance goals, including CSAT (Customer Satisfaction), "First Time Right" metrics, and technician productivity * Review financial statements, sales reports, and activity data to identify areas for cost reduction or program improvement * Implement departmental policies and goals in alignment with EchoStar's broader mission to "reimagine the future of connectivity" * You don't just manage technicians; you lead the managers who lead the technicians; you are responsible for hiring, mentoring, and evaluating Field Service Managers * Ensure all staff are up-to-date on changing technologies (Satellite, 5G, Smart Home) and safety protocols * Foster an inclusive, high-energy work environment that balances a "Mission First" mindset with employee empathy * Oversee the maintenance and upkeep of a large fleet of company vehicles * Manage the movement of goods (dishes, routers, cables) into and out of the facility to ensure 100% equipment availability for daily routes * Maintain the physical site, including safety compliance and environmental sustainability programs Qualifications: Education and Experience: * Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience or equivalent combination of education and experience * Strong leader with management experience Skills and Qualifications: * A strong competency in leading, developing, mentoring, and coaching * Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals * Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports * Ability to write reports and correspondence * Excellent presentation, facilitation, and communication skills * Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle * Ability to climb a 40 Ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds) * Willingness to work flexible hours, including 45+ hours a week, including weekends Visa sponsorship not available for this role
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