Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Operations Manager
contract type: full-time | working model: hybrid | location: Kyiv, Ukraine
Primarily responsible for determining the overall strategic & operational scope of new business opportunities with customers and prospects. Part business analyst, part sales person, works closely with sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies.
Role and Responsibility
* Close collaboration with Account Managers, GSDC, Solution Specialists, and other cross-functional departments
* RFP process with Sales Organization
* Upsell and Cross-sell within named accounts
* Service Adaption and Utilization
* Oversight of GSDC Ops Quality
* Opportunity identification
* Targeted campaign support, enablement, and upsell
* Attend internal/external customer calls and presentations as an expert resource
* Collaborate with sales on strategic high potential customers to develop an account plan to maximize opportunities and increase gross profit attainment.
* Drive resolution of escalations by working with customers, account teams and internal support teams
* Support enablement for Account Managers on products, licensing and services, and proactively communicate updates
* Support customer setup and onboarding as needed
Qualifications:
* Performs administrative tasks to support the sales team and help them to gain, keep and grow our customers. Monitors sales targets and records sales data and focuses on delivery, efficiently manages time, priorities and daily workload to effectively engage with customers.
* Provides customers with a value-added perspective around industry, trends and the customer's own business. Understands SoftwareONE's framework of selling products or services to customers. Possesses knowledge of products and services across SoftwareONE's Software & Cloud portfolio and is able to answer or find the answer to questions.
* Utilizes data obtained on customers through various platforms to better understand customers and build deeper relationships. Draws useful insights from data obtained which informs organisational direction and strategies of product offerings and marketing channels to better serve customer's needs.
* Analyses financial information to forecast business, industry, or economic conditions to inform investment and/or business decisions.
* Follows the global best practices, leverages repeatable and scalable processes and systems/tools throughout the customer lifecycle. Identifies opportunities for process, system and structural improvement as well as improving current practices.
* Applies frameworks and methodologies such as Agile, SCRUM, Lean, Six Sigma, Waterfall, Kanban etc. throughout a project's lifecycle. Provides structure to the way a project is delivered by applying principles, themes, frameworks, processes, and standards.
* Implements the organization's philosophy or framework of selling services and solutions to customers. Understands how to approach each phase of the sales process.
* Provides customers with a value-added perspective around industry, trends and the customer's own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer
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