Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Do you enjoy working with numbers and keeping things accurate and organized?
* Ready to take on an important role in finance, managing primary documents, processing transactions, and helping keep everything running smoothly?
* Do you want to be part of a global IT company that strives to build a diverse and inclusive culture of equal opportunities?
Location: Kyiv, Ukraine | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: General Manager Ukraine | Language requirements: Fluent/professional Ukrainian, written and verbal, communicative English
As our new Operations Manager, you will be primarily responsible for determining the overall strategic and operational scope of new business opportunities with customers and prospects. Acting as both business analyst and salesperson, you will work closely with the sales and implementation teams to understand key strategic business challenges and craft and communicate effective solution strategies.
Key Responsibilities:
* Collaborate closely with Account Managers, GSDC, Solution Specialists, and other cross-functional departments
* Manage the RFP process with the Sales Organization
* Drive upsell and cross-sell initiatives within named accounts
* Optimize service adaption and utilization
* Oversee GSDC Ops Quality
* Identify new business opportunities
* Support targeted campaigns, enablement, and upsell initiatives
* Participate in internal and external customer calls and presentations as an expert resource
* Partner with sales on strategic high-potential customers to develop account plans that maximize opportunities and increase gross profit
* Resolve escalations by coordinating with customers, account teams, and internal support teams
* Support enablement for Account Managers on products, licensing and services, and proactively communicate updates
* Assist with customer setup and onboarding as needed
Qualifications:
* Sales support & time management: Excellent organizational skills to handle administrative tasks, monitor targets, manage priorities, and engage effectively with customers
* Industry & product knowledge: Deep understanding of industry trends and the company's product/service portfolio to provide informed, value-added guidance to customers
* Customer insight & data analysis: Ability to leverage customer data to build relationships and generate actionable insights that inform strategy and decision-making
* Financial analysis & forecasting: Proficiency in interpreting financial and market data to guide business and investment decisions
* Process improvement & best practices: Experience applying scalable, repeatable processes and identifying opportunities to improve systems and practices
* Project management & methodology: Familiarity with frameworks like Agile, SCRUM, Lean, Six Sigma, Waterfall, or Kanban to structure project delivery effectively
* Sales methodology & solution selling: Understanding of the sales framework and ability to apply it throughout the sales process to drive results
* Customer engagement & solution tailoring: Strong communication and consultative skills to deliver credible, tailored solutions that address customer needs
What's on offer:
Our company benefits vary based on your location, but always include:
* Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
* A mentor who supports your successful start and is at your side with advice and action
* President's Club: Recognition awarded by leadership and your peers
* Flexible work: Do great work from anywhere but also visit local office to deliver excellence in team relationship
* Lifelong education: A variety of training and development opportunities
* Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future
Share this job:
Share this Job
