Operations Manager
NL-Amsterdam
careers
Req #: 21149
Type: Regular Full-Time
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Overview: Join us at SoftwareOne and be part of an ambitious team striving for world-class excellence. Your proven ability to manage RFPs and optimize processes will help us continue to compete successfully in the market. We look forward to seeing how you can bring your best to our team. Responsibilities: * Operations Manager - Sales Join SoftwareOne's Sales Operations team in Amsterdam, Netherlands, and seize the chance to define a significant impact. As an Operations Manager, you will be responsible for implementing and performing RFPs, ensuring outstanding and long-lasting relationships with vendors and clients. Key Responsibilities * Develop and Maintain Relationships: Foster positive relationships with a specific set of collaborators and customers, ensuring long-term partnerships and representing the company professionally. * Client and Internal Queries: Address and resolve all customer (and internal) queries and issues promptly as the first point of contact. * Up-sell & Cross-sell Opportunities: Identify up-sell and cross-sell opportunities, translate market signals into new services, and share feedback with our Sales and Services team. * Service Delivery Leadership: Lead all aspects of end-to-end service delivery to ensure flawless execution. * Meeting Preparation: Prepare QBR meetings from an operational perspective and operational meetings with customers. * Contract Renewals: Support the completion of software license contract renewals. * Customer Onboarding: Ensure accurate customer onboarding, adoption, and visualization of customer data in the Client Portal. * Quality Benchmarks: Achieve quality benchmarks, including minimizing the number of credit memos/churns. * SLA Achievement: Ensure the agreed SLAs are achieved. * RFP Process Management: Manage the entire RFP process from start to finish, ensuring timely submission of documents. * Margin Optimization: Optimize margins with various vendors. * Autonomous Decision-Making: Operate autonomously, making your own considerations and decisions. * Process Ownership: Take ownership of specific operational processes, constantly seeking optimization. Qualifications: Required Knowledge, Skills, and Abilities * Language: Dutch native speaking required. * Operational Policies: Knowledge of operational policies and procedures and customer service techniques. * Data Analysis: Ability to gather and analyze internal information to support opportunity developments. * Negotiation and Communication: Strong negotiation and communication skills. * Time Management: Excellent organizational, time management, and multitasking skills. * Problem-Solving: Strong analytical abilities and problem-solving skills. * Independence: Ability to work independently with minimal supervision. * Work Ethic: Strong work ethic and dedication to delivering high-quality results. * Collaborator Engagement: Effective engagement with collaborators and the ability to build positive relationships internally.
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