Operations Manager
CA-AB-Calgary
The Brick (English)
Req #: 33640
Type: Permanent Full-Time
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Overview: Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations! Responsibilities: Reporting to the Store Manager, the Operations Manager will have the following responsibilities: * Implement, communicate and ensure compliance with all operating procedures, processes and policies * Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals * Handle escalated customer service issues and offer solutions * Increase location profitability and efficiency * Maintain excellence in store merchandising, detail and customer service * Ensure 100% customer satisfaction * Promote team work within all departments * Minimize errors and ensure a high-level of data entry accuracy * Maintain store inventory levels and accuracy * Control and reporting of Accounts Receivable and Accounts Payable Qualifications: * High school diploma or equivalent; post secondary education an asset * 2 or more years of Supervisory or Management experience in a Retail environment * 2 or more years of Customer Service or Sales experience * Successful track record in customer service, operations and merchandising * Excellent communication, interpersonal and problem solving skills * Ability to lead, motivate and manage a team * Highly developed time management and organizational skills * Working knowledge of retail operating systems * Flexibility to work any shift, including evenings and weekends, as required
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