Operations Manager - Chesapeake
US-VA-Chesapeake
Attract-careers1
Req #: 95358
Type: Fulltime-Regular
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Overview: The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Responsibilities: The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH. Key Responsibilities: * Independently manage a complex business while building a career path to multi-site senior level leadership opportunities * Responsible for the overall success of the facility by directing employee activity to achieve performance goals * Support new employees through training and future development * Demonstrate and coach behaviors that ensure quality customer service * Train existing Installers/Technicians on changing processes, procedures, and technologies * Conduct on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards * Improve team and individual performance by working hands-on alongside the technicians * Manage fleet-related processes including vehicle maintenance and upkeep * Address escalated customer and/or employee issues Qualifications: Education and Experience: * Bachelor's degree from a four-year college or university strongly preferred and 2 years management experience or equivalent combination of education and experience Skills and Qualifications: * Strong leader with management experience * Excellent interpersonal skills * Customer service focus * Flexibility, innovation and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment * Ability to effectively respond to and interact with staff at all levels of the organization * Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills * Willingness to work flexible schedules including weekends, holidays and evenings Visa sponsorship not available for this role
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