Operations Internship - Summer 2026
US-NY-New York
Hourly
Req #: 69659
Type: Full-Time
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Overview: Come join Highgate for the summer in one of our dynamic, paid internships! We are currently offering an opportunity for a Rooms Operations Intern to support our property teams. This 10-week immersive program is designed to provide hands-on experience in the daily operations of the Rooms Division, including Front Office, Housekeeping, and Guest Services. You'll learn what it takes to deliver exceptional hospitality while working in a fun and fast-paced environment. Specific hotel placement will be discussed once an internship offer is extended. Responsibilities: * Rotate through key areas of the Rooms Division, including Front Desk, Guest Services, and/or Housekeeping. * Assist with check-in/check-out procedures and guest inquiries. * Support housekeeping operations, inspections, and room readiness. * Learn about property management systems (PMS), reservations, and guest service technology. * Participate in daily operational meetings and observe leadership decision-making. * Gain exposure to service recovery practices and guest satisfaction strategies. * Collaborate with cross-functional departments to understand the full guest journey. * Attend professional development sessions and shadow senior Rooms leaders. Qualifications: * Current undergraduate student in Hospitality Management, Business, or related field (junior or senior year preferred). * Strong interest in food & beverage operations and the hospitality industry. * Excellent communication and interpersonal skills with a guest-first mindset. * Ability to multitask and thrive in a fast-paced, service-oriented environment. * Professional, warm, and enthusiastic demeanor.
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