Overview:
Come join Highgate for the summer in one of our dynamic internships! Our interns have the opportunity to work in Fron Desk, Housekeeping, and Security Operations. You will learn about the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.
Responsibilities:
Operational Training & Department Support
* Assist with Front Desk operations, including guest check-in/check-out procedures, reservations, and guest service support.
* Support Housekeeping operations by learning room inspection standards, cleanliness protocols, and workflow coordination.
* Observe and assist Security operations, including safety monitoring procedures, incident reporting, and property protection standards.
* Learn and apply hotel service standards to ensure a positive guest experience.
Management & Leadership Development
* Shadow department managers to understand daily leadership responsibilities and decision-making processes.
* Assist in creating and maintaining staff schedules based on occupancy forecasts and operational needs.
* Participate in team briefings and operational meetings.
* Help monitor departmental performance metrics and service quality standards.
Safety & Compliance
* Support safety initiatives and ensure compliance with hotel policies and local regulations.
* Assist in maintaining emergency preparedness procedures and documentation.
* Observe and learn risk management and incident response protocols.
Guest & Group Services
* Assist in coordinating accommodations and services for group bookings and special client events.
* Support communication between departments to ensure seamless group arrivals and departures.
* Address guest concerns professionally and escalate issues appropriately when necessary.
Administrative & Operational Insight
* Gain exposure to budgeting basics, inventory control, and operational reporting.
* Assist with tracking supplies and monitoring departmental needs.
* Complete assigned operational projects and present findings or improvement suggestions to management.
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