Operations Engineering Manager
US-AL-HUNTSVILLE
Careers (External)
Req #: 9530
Type: Regular Full-Time
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Overview: When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Responsibilities: The Operations Engineering Manager leads IT operations and service delivery, coordinates contract site and program support activity, including overseeing service desk, hardware services, and digital workplace resources, as well as other IT operations functions and processes. This role owns ITSM execution-including Incident, Request, Asset, and Change Management-ensuring reliable, compliant, and high-quality operational services while coordinating closely with engineering teams for escalation and change execution. Qualifications: Essential Duties: IT Operations & Service Delivery * Lead day‑to‑day IT operations across Service Desk, Endpoint and Asset Management, and Digital Workplace Services; drive adherence to SLAs and SLOs * Own ITSM platform and process execution (Incident, Service Request, Change, Asset) and ensure consistent standards, documentation, and audit readiness * Own Knowledge Management, including operational runbooks, KB lifecycle, etc. Contract & Site Support * Serve as the primary IT operations lead supporting CGS contracts and operational sites; coordinate activities for contract lifecycle events (startup, transition, turndown, expansion). * Plan on‑site actions, including scheduling, logistics, access, vendor/subcontractor engagement, and readiness checks. * Ensure endpoint provisioning, connectivity, asset deployment, and support coverage for new or transitioning sites. People Leadership * Manage and develop technical experts across Hardware Services and Digital Workplace teams, as well as vendor-managed Service Desk resources * Coach performance in accordance with team Capability Matrix aligned with CGS operating model * Foster a high-trust, high-accountability culture that reflects CGS core behaviors (do things the right way, create meaningful value, empower people, build community, leave things better than we found them) Stakeholder Engagement & Business Relationship Management * Act as point of contact for business units and program leadership, facilitate escalations and communication for incidents, changes, and site activity * Establish and maintain distributed technician network across CGS contract-sites in support of enterprise-wide ITSM Continual Improvement & Analytics * Use operational metrics (MTTR, SLA/SLO attainment, ticket volumes/aging, change success rate, endpoint compliance, asset accuracy) to drive continuous improvement. * Identify automation opportunities (self‑service, workflow automation, zero‑touch provisioning), and lead implementation.
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