Operational Support
US-PA-Harrisburg
Global Data Consultants
Req #: 3982
Type: Hourly
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Overview: GDC IT Solutions is currently seeking a Tier 2 Operational Support Specialist to work in a hybrid capacity for the Commonwealth Enterprise Delivery Center (CEDC). The position requires candidates to report on-site at least for the first and last days of engagement, with the remaining schedule determined by the hiring manager. This role supports a collaborative environment across regional and central offices statewide, with a strong focus on desktop support, remote troubleshooting, and system administration. Responsibilities: * Provide Tier 2 technical support including troubleshooting, imaging, installation, and configuration of PCs, laptops, printers, and scanners. * Utilize tools such as SCCM Remote Tools, PRTG, Remote Desktop, PowerShell, and Active Directory for remote issue resolution. * Manage deployments, including setup of new hardware and surplus of old equipment. * Administer computer accounts, resource mailboxes, groups, and distribution lists via account management tools. * Coordinate and ensure compliance with Commonwealth Information Security Office (CISO) policies. * Research and report on CISO software initiatives and their operational impacts on CEDC IT systems. * Work independently on assigned tasks through the ServiceNow system and direct supervisor instructions. * Prioritize and manage multiple technical tasks while maintaining effective communication with end users. * Support desktop moves, software installations, data migrations, and basic network resource troubleshooting. Qualifications: * Experience with SCCM deployment processes and configurations. * Experience managing server folder permissions and network shares. * Ability to work independently and follow established support processes and standards. * Strong troubleshooting skills in both software and hardware contexts. * Proficiency in using remote management tools and scripting for issue resolution.
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