Overview:
The Operational Excellence Manager will ensure the operational excellence & execution within the Global Capability Centre (GCC). This role will focus on optimizing processes, enhancing performance, and aligning operations with organizational goals. The ideal candidate will possess strong analytical skills, a strategic mindset, and a proven ability to lead & collaborate with cross-functional teams.
The role involves overseeing & coordinating various processes and operations that are key and important for Waters GCC. It includes providing operational & tactical support to the Waters GCC Head in close collaboration with the stakeholders, GCC LT & support functions.
This position will follow a hybrid model work approach( 3 days a week working from GCC office, RMZ ecoworld, Bellandur, Bangalore)
Responsibilities:
* Operational Excellence:
* Drive continuous improvement initiatives to enhance efficiency and effectiveness of operations.
* Implement best practices in project management and operational processes.
* Monitor and evaluate operational performance, providing regular reports to stakeholders.
* Manage IT Supplier/Vendor Management, ensuring timely and efficient fulfilment of needs, SOW execution, and renewals
* Oversee and Track the Intake and Ideation processes at GCC
* Track and manage the SLAs/KPIs
* Oversee budgeting and financial management for operational activities, ensuring cost control and optimal resource allocation.
* Communication and Reporting:
* Prepare and present reports for senior leadership, highlighting key metrics, progress on initiatives, and areas of concern.
* Facilitate communication between the GCC and other departments, ensuring alignment and clarity on priorities.
* Draft internal communications, presentations, and strategic documents.
* People Engagement:
* Drive the People Engagement Initiatives at GCC and foster collaboration across Waters.
* Lead and mentor cross-functional teams, fostering a collaborative environment and ensuring staff motivation and engagement.
* Ensure optimal utilization of talent and technology across GCC.
* Co-ordinate and support University/Educational Institution tie-ups
* Co-ordinate with the Local GCC Ecosystems/Association & chapters
* Stakeholder Engagement:
* Build strong relationships with internal and external stakeholders to promote alignment and engagement.
* Act as a liaison between the GCC and other departments to ensure smooth operations and information flow.
* Engage with clients and partners to understand their needs and enhance service delivery.
* Co-ordinate any travel needs to and from GCC.
* Risk Management:
* Identify potential risks within operational processes and develop mitigation plan.
* Ensure compliance with relevant regulations and industry standards.
* Manage audits and coordination
* Prepare for and respond to operational challenges, ensuring business continuity.
* Performance Measurement:
* Establish key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
* Keep the GCC data and metrics up to date
* Utilize data analytics to drive decision-making and identify trends.
* Report on progress towards operational goals and make recommendations for improvement.
* Serve as a problem-solver, addressing challenges that arise during project execution.
* Analyse existing processes to identify opportunities and recommend improvements, utilizing industry proven methodologies.
Qualifications:
Skills:
* Analytical Skills: Proficient in analysing data to inform decisions and track performance.
* Communication: Excellent verbal and written communication skills for engaging with stakeholders at all levels.
* Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines. Proficiency in project management methodologies (e.g., Agile, Lean, Six Sigma).
* Adaptability: Capacity to adapt to changing business environments and priorities.
* Technical Proficiency: Familiarity with operational management software and tools. Familiarity with data analysis tools and software.
Qualifications:
* Education: Master's or Bachelor's degree in business administration / engineering / computer applications/ Operations Management preferred.
* Expereince:Minimum of around 10 years of relevant Industry experience in IT Operations and management. A certified PMP from PMI preferred.
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