Operation Training Manager
US-NC-Asheville
Omni Hotels Management Corporation
Req #: 123550
Type: Grove Park Inn & Spa
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Overview: Ensures Omni culture and operational standards are maintained through training and development for all Operations departments Responsibilities: * * * Drives Omni values and philosophies through all associate training, events and activities. * Ensures all training and development programs, as well as associate activities are strategically aligned with ALL IN and Power of Engagement Culture. * Ensures all associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities. * Conducts leadership development programs. * Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance. * Working with Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills * Measures the effectiveness of training to ensure goals are met and a return on investment. * Actively promotes and informs associates about all training opportunities and associate activities. * Makes any necessary adjustments to training methodology and/or re-trains as appropriate. * Maintains training records and ensures full participation and compliance. * Actively participates in strategic planning and flawless execution of departmental initiatives. * Is an internal "PR Agent" for Operations, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments. In addition to LinkedIn property initiatives, achievements, recruitment and recognition. Responsible for administrative duties relative to the above accountabilities. * Computer and printer, telephone, Excel, Power Point, Word, SharePoint, One Drive, Medallia, Action Trac, Email and Calander Outlook, TEAMS, Omni HUB * Qualifications: * * 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort * Strong platform skills, as well as excellent written and oral communication skills * Excellent computer skills including Xcel, Power Point, Word, and other programs. * Broad understanding of the hotel operations, systems, and procedures * Minimum two-year degree from an accredited university in a related major or equivalent experience. * Training Certification a strong plus * * Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com."
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