Online Shopper (Part-Time)
US-WI-Green Bay
Careers
Req #: 48271
Type: Part-Time
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Overview: Join Our Festival Foods Team as an Online Personal Shopper! Looking for a flexible and engaging role in retail? As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest, highest-quality groceries-picked with care and ready for pickup. If you enjoy working independently, and making someone's day a little easier, this is the role for you! Responsibilities: What You'll Do: As an Online Shopper at Festival Foods for our Click N Go experience, you'll: * Carefully select products for our Online Grocery guests, following notes and preferences to ensure satisfaction. * Organize and stage orders efficiently, keeping quality and freshness top of mind. * Offer thoughtful substitutions when needed and communicate updates to guests. * Greet guests with a smile, retrieve and load their orders, and provide top-tier service. * Maintain a clean and organized Online Grocery area. * Assist guests with inquiries, both in-store and online. * Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Other duties as assigned. What You Bring: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To excel in the Online Shopper role at Festival Foods, you should have: * Strong attention to detail and ability to work independently. * A friendly and helpful attitude-guest service is at the heart of what we do! * Computer skills and ability to navigate online ordering platforms. * The ability to adapt to changing tasks throughout your shift. * A valid liquor license (or willingness to obtain one). Physical Demands and Work Environment The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Must work in hot and cold environments * Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day * Ability to bend, kneel and stand for extended periods of time * Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials Work Schedule The Online Shopper is an hourly part-time position (less than 28 hours per week) The work schedule may include mornings, afternoons, evenings, weekends, and holidays. This part-time Online Personal Shopper role offers a dynamic work environment where no two days are the same. Whether you're picking the perfect products, assisting guests, or ensuring smooth online order fulfillment, you'll be an essential part of our retail team. Ready to make shopping easier and more enjoyable for our guests? Apply today! Qualifications: ESSENTIAL DUTIES AND RESPONSIBILITIES: * Ability to work with all departments to communicate expectations * Responsible for picking the product for guest's online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes, both written and verbal * Follows all processes set forth by Festival such as "bagging as items are scanned" to ensure all items are bagged and accounted for properly * Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device * Relays order information to guests as needed * Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest's vehicle while informing guest of any order modifications and offering a surprise and delight to guests * Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies * Provide in-store and online support for guest inquiries as they relate to Online Grocery * Report pricing, item location, and incorrect temperature discrepancies to appropriate parties * Maintains professional appearance at all times * Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks * Ability to work independently and make sound decisions based on the information provided * Understand how to navigate and troubleshoot the online website * Flexibility in daily activities; will be tasked with Online Shopper duties as orders arise and primary position * Potential additional tasks as assigned * Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences QUALIFICATIONS: * Successfully obtain a liquor license * Excellent verbal and written communication skills * Self-starter with ability to work with minimal supervision * Proficient in Microsoft Office, including Outlook, Excel, and Word PHYSICAL DEMANDS AND WORK ENVIRONMENT * Must work in hot and cold environments * Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day * Ability to bend, kneel and stand for extended periods of time * Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials WORK SCHEDULE The Online Shopper is an hourly part-time position (less than 28 hours per week) The work schedule may include mornings, afternoons, evenings, weekends, and holidays.
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