Onbase/Nautilus Implementation Lead
US-VA-Alexandria
Careers (External)
Req #: 10755
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring an Onbase/Nautilus Implementation Lead to work onsite at our Alexandria, Virginia; San Antonio, Texas; Omaha, Nebraska or Eugene, Oregon service center. The OnBase/Nautilus System Implementation Lead will be responsible for research, support, develop, improve and expansion of the OnBase/Nautilus ECM Repository. This individual should be ready to scale to support other document management platforms if required, experience in OCR platforms (Kodak, Salesforce, Snowflake) and be eager and able to dive in and contribute immediately upon starting in the position. This role also involves providing configuration & technical support as required for scanning, ingesting and document retrieval of information and documents across the organization, while ensuring the availability of the latest version of applications. Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. * Plan, design, develop, implement, administer ongoing development and support of the OnBase/Nautilus ECM solution. * Work with business users and the OnBase/Nautilus team to deliver business value and user adoption of ECM technologies. * Strong understanding of EDM concepts, practices and procedures. Develop custom workflows with the capability to integrate with other internal and external IT systems. * Implement various requirements for OnBase Scripting, API calls and troubleshooting and workflow implementations. * Work closely with business and IT management and staff to identify application development solutions, new or modified programs, reuse of existing code using program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. * Work with end users to identity scanning related issues, test/deployment of latest version of application updates. * Triage, troubleshoot, and resolve OnBase/Nautilus ECM software and issues. * Ensure that the import processes (Document Import process, Document Imaging, etc.) are functioning without issues daily. * Manage all document indexing error corrections, deletion requests and developing retrieval methods (cross-references, custom queries, etc.) based on user needs. * Create reports based on user requests and analyze audit reports for anomalies and compliance issues. * Design search templates, user template groups to apply to new & existing users. * Determine the appropriate rights and privileges for OnBase/Nautilus -specific roles, such as user account administrator. Develops user groups accordingly. * Implement solutions to standardize our capture, storage, retrieval of documents on our OnBase/Nautilus ECM repository. * Ability to write custom queries in Oracle and SQL server. * Skill in problem resolution and technical support, with the ability to provide training to customers and stakeholders. * Work closely with technical and non-technical personnel within and across PenFed departments and vendors. * Ensure scheduled processes and events occur without any errors. * Create OnBase/Nautilus performance baselines and review processing and performance reports. * Plan for and test software updates, defects and configuration changes. Create test plans for use when upgrading to determine impact to the system. * Design, implement and regularly test a comprehensive disaster recovery plan. * Work with DBA to create and test a database recovery plan to minimize OnBase/Nautilus downtime in the event of a database failure. * OnBase/Nautilus integrations include, but are not limited to: Workflow, Workview, Document Composition, Outlook Integration, Full text indexing, Advanced Capture, MuleSoft, Salesforce, PING, AIQ, Black Knight, Encompass, Iron Mountain, Kodak Capture etc. * Work with business, IT and partners to ensure document management objectives are met for scalable growth. * Assist with new enterprise content and document management platforms and provide technical expertise to various document centric initiatives across the enterprise. * Improve document operations, learn new document management technologies including AI based document services and support our main goal of Automation CoE. Qualifications: Equivalent combination of education and experience is considered. * Bachelor's degree preferred. Financial institution experiences desired. However, will consider a combination of experience and education in lieu of a degree with specialized coursework, training, or experience in information technology and OnBase /Fiserv document management implementation, upgrade and administration in the financial service industry. * More than 4 years' experience as an OnBase administrator, developer & support with integration experience. * 5+ years of IT experience of developing or administering ECM platforms and document management domain knowledge. * Experience with EDM platforms like OnBase/Nautilus, OpenText preferred. * Document Capture, OCR technologies as well as API development knowledge is preferred. * Experience with AI platforms like Snowflake AI, Einstein and other similar products would be a huge asset. * Basic understanding of Network, Compute, Storage, and End-User technologies. * Experience with application packaging & patching. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications * System Administrator as well as Supporting OnBase/Fiserv certification required. * Workflow Administrator (OnBase/Fiserv) preferred. * Certifications by leading EDM platforms, AI and OCR platforms preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites for meetings and to be on-call may be required.
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