Office Manager
US-PA-Homestead
Careers (External)
Req #: 44407
Type: Full-Time
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Overview: Position Title: Office Manager Location: Homestead area of Pittsburgh Salary: $50,700 annually Work Schedule: The usual work week is 37.5 hours and can require occasional evening and weekend hours. The schedule is designed to meet program and consumer needs Primary Purpose of Position: Manages and coordinates administrative and support functions-including front desk reception, registration and records--for multiple programs within a site to ensure excellent customer and staff services and efficient and effective office operations. Essential Duties and Responsibilities: * Oversee administrative functions (registration, scheduling, insurance, records) for multiple programs. * Assign tasks and manage performance of Customer Service Representatives. * Ensure compliance with regulations, policies, and procedures. * Maintain office operations, equipment, supplies, and support treatment staff. * Perform CSR duties and assist with audits, inspections, and training. * Collaborate with billing staff to resolve issues and track service data. * Ensure proper filing and update of medical records and insurance information. * Track authorizations, update rosters, and initiate abatement for uninsured consumers. Keywords: Administrative Supervisor, Office Manager, Program Support Coordinator, Healthcare Administration, Behavioral Health Office Manager, Customer Service Supervisor Responsibilities: Company Overview Devereux Advanced Behavioral Health is one of the nation's largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of thousands of children, adults - and their families - every year. For more than a century, Devereux has been guided by a simple and enduring mission. Our Mission: Devereux Advanced Behavioral Health changes lives - by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences. With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care. Our Culture, Our Expectations At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide - every day - for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices. We believe a workplace rooted in inclusivity - offering a sense of belonging to all those who walk through our doors - is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world - one person, one family, one community at a time. What Devereux Offers You In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer; * Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services. * Student loan debt assistance, tuition reimbursement and continuing education assistance. * Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage. * Employee assistance / work-life balance program. Visit benefits.devereux.org to see why Devereux is a great place to work! Devereux is a drug-free workplace, drug screening required. EOE Qualifications: Required Minimum Qualifications: * High School diploma or equivalent * Three (3) or more years of administrative assistant experience * At least two (2) years of experience supervising and developing staff or volunteers * PA State criminal, FBI, and child abuse clearances required * Must be able to successfully complete a pre-employment drug screening Additional Qualifications: * Accuracy Required: Ensure accurate documentation, medical records, insurance authorizations, and special projects for billing and compliance. * Consequence of Error: Inaccurate work may result in revenue loss or jeopardize program licensure. * Position Contacts: Communicate effectively with consumers, family members, co-workers, outside providers, and the public. * Physical Effort: Requires walking, lifting office supplies, reading, legible handwriting, clear speech, hearing, and typing; must walk up/down stairs. * Work Environment: Professional office; potential exposure to communicable diseases; yearly training and precautionary testing required. * Equipment Used: Copier, telephone, fax machine/scanner, and computer. * Safety for Others: Make sound decisions impacting safety, report unsafe conditions, and utilize emergency services when needed. * * Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible. #sponsored
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