Offer Management Specialist
US-CO-Englewood
Attract-careers1
Req #: 92919
Type: Fulltime-Regular
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Overview: Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns. Responsibilities: Key Responsibilities: * Manage end-to-end lifecycle of billing promotions, including intake, validation, implementation, and post-launch support * Serve as the primary liaison between cross-functional teams (Billing, CXO, Product, Marketing, and Technology) to ensure accurate and timely execution of promotional offers * Monitor promotion performance and customer impact, identifying trends, inconsistencies, and opportunities through detailed data analysis * Develop and maintain dashboards, reports, and presentations to support decision-making and provide visibility to key stakeholders * Coordinate small to mid-size projects related to billing initiatives, ensuring timelines, requirements, and deliverables are met * Contribute to process improvement efforts, documentation, and best practices around promotions management and billing accuracy * Support issue resolution by conducting root cause analysis and collaborating with internal teams to implement corrective actions * Maintain a strong understanding of billing systems, policies, and compliance standards related to promotional activity This hybrid role is ideal for someone who thrives in a detail-oriented, collaborative environment and is eager to grow their project and analytical skills while making a measurable impact on billing strategy and customer experience. Qualifications: Education and Experience: * Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics * 2+ years of related experience, or equivalent combination of education and experience * Experience in Customer Billing and/or Release Management preferred Skills and Qualifications: * Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro * Experience with SQL or Microsoft Access is a plus * Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite * Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments Visa sponsorship not available for this role Candidates must be willing to participate in at least one in-person on-site interview.
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