ONSITE Care Coordinator
US-TX-El Paso
Field Careers
Req #: 42583
Type: Regular Full-Time
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Responsibilities: THIS IS AN ONSITE/IN OFFICE POSITION We invite you to join a team of highly skilled emergency medical experts, pilots, dispatch, mechanics and more! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. JOB SUMMARY The Care Coordination Associate is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor. The Care Coordination Associate will also confirm eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to manage recurring, short notice and future trip scheduling. Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel. ESSENTIAL FUNCTIONS/DUTIES * Answer/handle incoming phone calls and other communication in a timely manner * Copying, typing, email communication and distribution of all documentation. * Interact with team members, other GMR personnel, health care members, and health care providers * Learn and develop proficiency with GMR Transportation computer applications. * Assist with managing recurring, short notice trips that are associated with Lyft eligible members * Adhere to all company policies and procedures * Perform other duties as assigned QUALIFICATIONS Experience: * Minimum six (6) consecutive months of employment with one employer in the last four (4) years * Experience in a high stress and high call volume center preferred * Prior dispatch/routing experience is preferred Education: * High School Diploma or GED, required Skills: * Effective oral, written and interpersonal communication skills * Excellent organizational skills with attention to detail * Critical thinking/problem solving skills * Ability to manage and provide follow-up on projects/tasks, set priorities * Proficient in Microsoft applications (Word, Excel, and Outlook) * Ability to multi-task with minimal supervision * Ability to learn and understand various computer programs * Excellent customer service skills * Collaborative/Teamwork orientation * Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts * Knowledge of medical terminology and services preferred * Healthcare industry experience is preferred * Must type 30 wpm * Multilingual capabilities a plus MTM has signed an agreement to acquire Access2Care. The acquisition is expected to close this fall. Upon close, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. Click here to learn more! Qualifications: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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