OEM Claims Processor

				Overview:

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries.  We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers. 

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are.  We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences.  We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. 

What You will Get:

* A unique, inclusive and supportive company culture.
* Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! 
* Fair and competitive compensation. 
* Career development and mentoring and opportunities to grow.
* Holiday, personal and vacation days.

Summary/Objective: 

We are seeking a detail-oriented and efficient OEM Claims Processor to complete tasks related to the processing of claims submitted by our OEM customers. In this role, you will be responsible for reviewing and processing warranty claims, ensuring all relevant information is accurately entered into the system. You will work closely with customers, service teams, and vendors to resolve claims in a timely manner, ensuring compliance with company policies and manufacturer guidelines. Strong communication skills, attention to detail, and a customer-focused approach are essential for success in this position.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Answer all warranty and company emails promptly, before the 24-hour deadline. 
* Track and monitor claim status, ensuring timely resolution and follow up. 
* Respond to all voicemails the same business day.
* Conduct daily follow up emails.
* Accurately enter claims data into the system, ensuring all information is complete and correct. 
* Perform reviews to self-verify accuracy of information entered.
* Assist with other Warranty team related projects as needed.
* Observance of all safety rules and policies maintained by the company.
* Maintain good housekeeping practices throughout the designated areas. 

Working Conditions:

* Primarily working indoors, office environment.
* May sit for several hours at a time.
* Prolonged exposure to computer screens.
* Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

* High school degree or GED
* Computer proficiency in programs such as Excel and Word documents.

Essential Functions:

* Review warranty claims submitted by customers. 
* Collect, review and organize required documentation from customers. 
* Maintain accurate records of warranty claims, updates and resolutions.
* Escalate unresolved or complex claims to leadership or the appropriate team for further action. 
* Enter claims into Lippert's internal system with efficiency and accuracy.
* Assist with other Warranty projects, data review tasks and general items as needed.

Competencies:

* Must be able to multitask and prioritize job responsibilities
* Must be able to work as part of a team to achieve the company's overall goals
* Must demonstrate and maintain clear verbal and written communication skills
* Problem solving skills required.
* Must be able to read and process written communication including, but not limited to measurements, directions, instructions, etc. 
* Must be able to work with minimal supervision.
* Must be able to operate office equipment, such as printers, computer, copiers, laptops/computers, etc.
* Ability to work under stressful deadlines, situations. 
* Ability to prioritize and adapt to changes through the day.
* Must be able to type on a keyboard, effectively. 

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring. 

Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. This position is somewhat active and may require standing, walking and/or bending through the day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position, and hours/days of work are decided by production schedules and your reporting manager. 

Travel:

Travel will be minimal and would be primarily local during the business day.

Preferred Education and Experience:

* Manufacturing/industry Administrative Support experience.
* Microsoft Office Experience 

Additional Eligibility Qualifications:
None

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States. 

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
			

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Lippert