Overview:
Location: Glen Kiser Hospice House, Salisbury, NC
Schedule: Monday-Friday 8:00am-5:00pm
Call/Weekends/Holidays: Call every 8-9th weekend, Hoilday rotation including one major and one minor holiday a year
Responsibilities:
The Hospice Nurse Manager provides leadership and oversight for the Glen Kiser Hospice House facility, which includes 6 inpatient beds (capacity for 9), respite care, and routine hospice services. This role ensures high-quality, compassionate care for patients in the inpatient setting, as well as those receiving hospice services in home or long-term care (LTC) environments. The Nurse Manager supervises a multidisciplinary team and is responsible for operational, clinical, and regulatory compliance.
Leadership & Management
* Oversee daily operations of the Glen Kiser Hospice facility and community-based hospice services.
* Manage a team of approximately 40 staff members, including RNs, LPNs, CNAs, and support staff.
* Ensure appropriate staffing, scheduling, and coverage for inpatient and community-based care.
* Conduct performance evaluations, coaching, and professional development for team members.
* Address and resolve patient/family complaints and feedback promptly and professionally.
Clinical Oversight
* Maintain compliance with Joint Commission standards for Hospice and other regulatory requirements.
* Provide clinical guidance and support to nursing staff, ensuring adherence to hospice philosophy and best practices.
* May perform bedside care or home visits as needed to support patient care and team operations.
Quality & Safety
* Participate in safety and advisory boards to promote a culture of safety and continuous improvement.
* Lead task forces (e.g., fall prevention) and implement quality improvement initiatives.
* Monitor and evaluate patient outcomes, staff performance, and operational efficiency.
Collaboration & Communication
* Foster strong relationships with patients, families, and interdisciplinary team members.
* Serve as a liaison between hospice leadership and staff, ensuring clear communication of goals and expectations.
Qualifications:
* Minimum of 3 years of hospice or palliative care experience preferred; leadership experience preferred.
* Strong knowledge of hospice regulations, Joint Commission standards, and best practices.
* Excellent organizational, communication, and leadership skills.
* Ability to manage multiple priorities and lead a diverse team across inpatient and community settings.
* Experience with scheduling systems and staffing models.
* Familiarity with quality improvement processes and safety initiatives.Compassionate approach to end-of-life care and family support.
Qualifications:
* Education: 4 Year / Bachelors Degree, required. Bachelors Degree in Nursing, required. Graduate Degree, preferred.
* Experience:
* Two years demonstrated leadership experience, preferred.
* Three years clinical RN experience in an acute care setting, preferred.
* Licensure/Certification:
* Current RN licensure in appropriate state, required.
* NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required.
* Board certification in area of practice, preferred.
* Additional Skills (required): Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management.
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