Overview:
Nurse Manager - Emergency Department
Novant Health Pender Medical Center is a critical access hospital with additional skilled nursing home beds in Burgaw, NC. We've been caring for our neighbors for more than 70 years, providing expert care and a personalized experience to area residents. Our services include 24/7 emergency care, surgery, imaging, infusion therapy, and physical rehabilitation services. Pender Memorial Hospital, a 22-bed emergency room is seeking a Nurse Manager.Relocation assistance provided.
Work Schedule: Monday - Friday, 8 am - 5 pm
Work Status: Exempt
Location: Pender Memorial Hospital, 507 E Freemont Street, Burgaw - North Carolina 28425
Responsibilities:
Clinical Operations & Patient Care
* Oversee day-to-day operations of the Emergency Department to ensure safe, efficient, and high-quality patient care
* Ensure compliance with evidence-based nursing practices, clinical protocols, and regulatory standards
* Monitor patient flow, throughput, triage effectiveness, and length-of-stay metrics
* Collaborate with physicians and interdisciplinary teams to optimize clinical outcomes
* Lead initiatives to improve patient safety, quality of care, and patient experience
Leadership & Staff Management
* Recruit, hire, orient, and retain ED nursing staff
* Provide coaching, mentoring, and performance evaluations for nursing team members
* Foster a culture of accountability, teamwork, professionalism, and continuous improvement
* Address staff concerns, conflicts, and disciplinary actions in accordance with policy
* Promote staff engagement, resilience, and well-being in a high-stress environment
Staffing & Scheduling
* Develop and manage staffing schedules to ensure appropriate coverage based on patient acuity and volume
* Monitor staffing productivity, overtime usage, and staffing ratios
* Coordinate staffing adjustments during surges, disasters, or staffing shortages
Quality, Safety & Compliance
* Ensure compliance with Joint Commission, CMS, EMTALA, and other regulatory requirements
* Lead quality improvement initiatives, audits, and performance improvement projects
* Monitor and analyze key quality indicators, incident reports, and adverse events
* Implement corrective actions and follow-up education as needed
Education & Professional Development
* Support ongoing education, competency validation, and skills development for ED staff
* Ensure completion of required certifications (e.g., BLS, ACLS, PALS, TNCC)
* Encourage professional growth, leadership development, and evidence-based practice
Budget & Resource Management
* Assist in development and management of the department budget
* Monitor supply usage, equipment needs, and cost-containment efforts
* Collaborate with administration on capital planning and resource allocation
Communication & Collaboration
* Serve as a liaison between nursing staff, physicians, administration, and ancillary departments
* Participate in hospital committees, leadership meetings, and emergency preparedness planning
* Communicate departmental goals, changes, and performance outcomes clearly and consistently
Emergency Preparedness
* Participate in disaster planning, mass casualty response, and emergency drills
* Ensure staff readiness for internal and external emergency situations
Qualifications:
* Education: 4 Year / Bachelors Degree, required. Bachelors Degree in Nursing, required. Graduate Degree, preferred.
* Experience:
* Two years demonstrated leadership experience, preferred.
* Three years clinical RN experience in an acute care setting, preferred.
* Licensure/Certification:
* Current RN licensure in appropriate state, required.
* NC state approved curricula for restrictive interventions (facility specific) within 3 months of hire for Emergency Departments and Behavioral Health units, required.
* Board certification in area of practice, preferred.
* Additional Skills (required): Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management.
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