Overview:
The Night Auditor ensures the smooth operation of the hotel during overnight hours, providing exceptional guest service while completing critical accounting and reporting tasks. This role balances guest-facing responsibilities with meticulous administrative work, ensuring accuracy in financial records and readiness for the next business day.
Responsibilities:
* Greet guests with warmth and professionalism, delivering a seamless luxury arrival experience.
* Perform check-ins, check-outs, and room assignments efficiently and according to hotel SOPs.
* Assist with service recovery, wake-up calls, and overnight concierge-style guest needs.
* Balance and audit all daily hotel revenues, charges, and postings, ensuring accuracy across all departments.
* Run and distribute required daily reports, including revenue summaries, reconciliation logs, and end-of-day packets.
* Conduct the nightly system close, ensuring all data is processed and the PMS rolls correctly.
* Reconcile credit card batches, room charges, cash transactions, and outlet postings.
* Ensure all front office paperwork, logs, and overnight checklists are completed accurately.
* Monitor lobby and hotel public spaces, ensuring cleanliness, safety, and a welcoming environment.
* Respond to emergencies or incidents during overnight hours in accordance with safety protocols.
* Reset workstations, replenish supplies, and prepare the front office for the morning shift.
* Maintain an organized, polished, and welcoming front desk presentation at all times.
* Perform other duties as requested by management.
Qualifications:
* High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
* Guest Service Experience preferred.
* Computer knowledge/skills required.
* Flexible and long hours sometimes required.
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Late/Overnight shift
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