Night Audit Desk Agent (Part-Time)

				Overview:

To oversee and coordinate all nighttime front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities:

* Preparation of daily reports and distribution as directed.
* Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
* Conduct back up procedures for Opera and drop tape nightly. 
* Handling Express checkouts ensuring their completion.
* Completion of third shift Night Audit checklist
* Balancing of daily postings and revenue.
* Ensure adequate communication the following morning to all necessary departments by communicating through shift recap emails.
* Understanding of all front office standards and assist in solving deficiencies.
* Documenting errors made by cash handling auditors.
* Prepare In-house allowance and adjustment spreadsheets each day.
* Prepare and send out the DAR to appropriate team members.
* Balancing of daily posting and revenue, and resolution of inaccuracies.
* Ensuring nightly transmission of credit cards through IPU and Opera. 
* To be thoroughly acquainted with all check-in and check-out procedures and policies.
* To be a main liaison between guest and the hotel.
* To appropriately protect confidential guest information and guest room key access according to front office SOP's.
* To be thoroughly acquainted with PBX Operator duties.
* Be familiar with emergency procedures and Alarm System in the PBX department.
* Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process.
* To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios and execute to standard.
* Be familiar with all systems and equipment as related to the Front Office (Opera, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) 
* Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
* Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
* To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
* To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
* To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
* Aid guests in locating other areas of the hotel (walk them to destination if possible)
* Familiarity with parking validation procedures and Good Night's Rest Policy
* Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio

Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity

Qualifications:

* Excellent customer service and problem solving skills
* Must have strong communication, computer and organizational skills
* Prior guest service experience required, preferably hotel front office experience
* Must be able to work a variety of shifts, including weekends and holidays.
* Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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