Network Technical Support Engineer
US-TX-Austin
US Careers (External)
Req #: 51469
Type: Regular
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Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: * Provide post-sales telephone, e-mail, and onsite support to Keysight Network Test customers in the Americas. * Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer 2-3 products. * Accurately log, track, and maintain customer service requests. * Achieve customer satisfaction and support metric goals, SLAs. * Effectively work and communicate with worldwide support and the engineering teams. * Effectively be involved in delivering training for colleagues / sales teams. Qualifications: Basic Qualifications: * BS or MS in Computer/Information Technology with focus on Internet/Networking/ Security * 5-8 years of related experience in Automation, Network testing. * Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork tool is added advantage. * Excellent English communication skills (written and verbal) * Automation skills and programming experience (TCL, C, Python, REST, Robot, or other programming languages). Eager to learn new APIs * Unix/Linux CLI debugging / admin experience - permissions, file system, logging, networking. Nice to have Qualifications: * Network certification (CCNA, CCNP or equivalent) * Knowledge on IxNetwork or another protocol emulation tool * Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM. * Knowledge of clustering and containers (Docker, Kubernetes, Compose) * Experience with community tools like OpenIxia, OTGen CLI, snappi, gosnappi, sonic-mgmt, and others on GitHub * Understand Open Traffic Generator concept and API model * Hands-on experience on Design, develop, and maintain software solutions in Python programming and test automation using Robot Framework, with a strong understanding of automation infrastructure. Skilled in version control systems. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Most offers will be between the minimum and the midpoint of the Salary Range listed below. Texas pay range: MIN $97,040.00, MIDPOINT $129,380.00 - MAX $161,730.00 Note: For other locations, pay ranges will vary by region This role is eligible for our Keysight Results Bonus Program US Employees may be eligible for the following benefits: * Medical, dental and vision * Health Savings Account * Health Care and Dependent Care Flexible Spending Accounts * Life, Accident, Disability insurance * Business Travel Accident and Business Travel Health * 401(k) Plan * Flexible Time Off, Paid Holidays * Paid Family Leave * Discounts, Perks * Tuition Reimbursement * Adoption Assistance * ESPP (Employee Stock Purchase Plan) #LI-EY1
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