Network Surveillance Engineer I
US-TX-Plano
Attract-careers1
Req #: 92448
Type: Fulltime-Regular
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Overview: Our Wireless Technology team is transforming the future of connectivity by building and enhancing the country's first virtualized, standalone 5G wireless network from scratch. Our network is free of the limitations of the past, and flexible to satisfy all the social, economic and transformative needs of the changing world. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Boost Mobile is seeking a Network Surveillance Engineer I to support DISH' 24/7 Network Operations Center (NOC). This role plays a critical part in ensuring network stability by monitoring the 5G RAN infrastructure, identifying incidents, and performing initial troubleshooting to restore service efficiently. The NS Engineer will operate with urgency and precision, escalating issues to Tier II teams when necessary and supporting end-to-end monitoring and resolution across the 5G ORAN platform. Key Responsibilities: * Monitor RAN EMS and observability tools to ensure real-time network health and availability above 99.50%. * Identify, prioritize, and manage incidents via ServiceNow, including documentation, impact assessment, and backlog maintenance. * Lead market chat interactions, perform initial troubleshooting, and coordinate support and escalations across FIM, Advanced Ops, Engineering, and Vendors. * Conduct post-maintenance site health checks and CR validations to ensure service integrity. * Oversee outage and emergency response in line with assurance KPIs, SLAs, and customer escalation protocols. * Collaborate with cross-functional teams (e.g., RF, Deployment, Tech Dev, Core, Cloud Infra) to resolve network and CXO issues within SLA. Qualifications: Education and Experience: * Bachelor's or Master's degree in a relevant field, or equivalent practical experience * 2+ years of experience in the telecommunications or wireless industry Skills and Qualifications: * Hands-on experience in managing 4G/5G NOC shift operations and performing network troubleshooting activities * Proven ability to organize and prioritize dynamic workloads, manage shift responsibilities, and drive incident resolution with urgency and efficiency * Strong understanding of 5G architecture, including Core, RAN, Transport, PaaS, and gNB configurations * Self-motivated and eager to understand complex technical issues with a strong drive to troubleshoot and resolve them independently or collaboratively
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