Responsibilities:
Desktop Support Technician - BuzzBallz
Bio: Desktop Support Technician is responsible for supporting a site's IT Infrastructure which includes rebooting, replacing, and coordinating vendor activity for all the networking equipment and company phone systems. The position is also responsible for supporting all of the end user's PC and peripheral equipment, connections and client software problems. This position may also help out other locations as well as help integrate new facilities.
* Maintain BuzzBallz's PC and networking equipment. Replace yearly allotment of PCs. Maintain network wiring , Access Points, switches, & phone equipment. Support end user hardware and software issues as they pertain to the PCs and connected peripherals. Perform maintenance on network equipment including servers, gateways, and switches. Perform local server backups, and test backup connectivity circuits. Enforce IT policies and standards. Work with the rest of IT personnel and IT support systems to provide excellent Customer Service. Help support additional Sazerac sites when needed including new acquisitions.
* Monitor BuzzBallz systems with corporate software that allows email and text alerting of system down or other threatening conditions.
* Assure BuzzBallz systems are compliant and integrated into the Sazerac IT Business Continuation and Disaster Recovery plans.
* Manage and Measure system performances at the BuzzBallz facility. Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
* Identify training needs and design development plan, programs and content for the purpose of preparing for career opportunities within the company. Provide feedback to manager regarding on-the-job learning opportunities.
* Work with KPI team to develop scorecards, metrics, and reports for the area of IT infrastructure and support at the BuzzBallz's facility.
* Use PDS to enhance performance within the company through evaluation, planning, and goal execution. Strive to constantly develop oneself as a valuable asset through personal and professional growth and attention to the position's outcomes.
* Use the PPT to manage and define tasks within the organization that support the strategic initiatives, company-wide outcomes, and vision. Simplify the aspects of job management and tracking to streamline workflow and to result in improved efficiency and communication.
* Support the BuzzBallz team through technical assistance and infrastructure support enabling them and the company to reach it's fiscal goals.
Qualifications:
RequirementsMUST
* Ability and willingness to work non-traditional hours when needed(nights/weekends)
* Ability to communicate with all levels of an org
* Bachelor's Degree
* Cisco OS knowledge
* Ability to quickly learn new systems/processes
* Strong computer skills and high comfort using technology and systems
* Working knowledge of MS Office Products (Word, Excel and Outlook)
* Strong interpersonal skills
* Willingness to travel
* 5 years experience in Customer Service or Consumer Affairs.
* 5-10 years relevant experience (minimum)
* Requires Telecommunication systems experience
* Ability to pick up and/or move objects up to 50 pounds without assistance.
PREFERRED
* Requires Cisco Unity Telephone system experience
Physical Requirements
* Ability to pick up and/or move objects up to 50 pounds without assistance.
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