Nail Technician - On-Call

				Overview:

The Nail Technician is responsible for performing spa services in an attentive, courteous, friendly and efficient manner.

Responsibilities:

Fundamental Requirements:

* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
* Know essential oils, their actions and reactions in terms of stress relief, tension relief, decrease in fatigue, stimulation, circulation, revitalizing skin tissue and relaxation.
* Perform consultation, skin analysis and verbal communication with all clients.
* Perform nail services and any service listed on the spa menu administered by a nail technician.
* Help train fellow technicians on newest techniques and treatments.
* Stay current and informed of new treatments and products in the Spa industry.
* Must be familiar with contraindications of the skin and products to be placed on the skin.
* Educate guests on the effectiveness of Home Care.
* Keep work area neat and clean at all times.
* Keep work area stocked with sufficient supplies for a full day of operation.
* Clean equipment and common areas used after performing services.
* Fold towels and linens for use in the service area. Change linens between guests.
* Maintain proper par levels of professional and retail stock.
* Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility/amenities are in proper working order.
* Provide Spa tours as necessary.
* Check appointment schedule and print daily activities as required as well as complete daily reports.
* Ensure inventory control through proper usage of products.
* Assist with front desk or locker room functions, as necessary.

Qualifications:
Education & Experience:
* High School diploma or equivalent required.
* Experience in working with essential oils.
* Fulfillment of current State licensing requirements.
* Bi-lingual preferred.
* Maintain current licenses and certifications as required.

Physical Requirements:

* Flexible and long hours sometimes required.
* Medium work - Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements:
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
* Maintain a friendly and warm demeanor at all times.
* Hygiene is key in this environment due to the close proximity of working with the clients.  At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
			

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