Overview:
Emergency Services Manager position covers both the Mares and Central Campus Emergency Departments.
ED experience is highly preferred
This position oversees the Emergency Departments at Confluence Health Hospital - Central Campus and Mares Campus. Under the direction of and in collaboration with Department Director, this position is accountable for promoting high quality patient care through efficient and effective management of a defined area. Will assume twenty-four (24) hour responsibility for department operations; planning, organizing, and directing unit activity. Will ensure adequate staffing in a fiscally responsible manner.
Position Reports To: Director of Nursing Patient Care Services
Responsibilities:
* Promotes a professional, team-based environment throughout department and with all other departments within Confluence Health. Serves as a consultant, mentor and role model to staff.
* Collaborates with Charge Nurses and staff on all shifts to ensure delivery of high-quality patient care.
* Collaborates with physician staff on patient care and operational issues. Provides support to physician staff to enhance quality of patient care.
* Performs Leadership round within the unit to evaluate care provided and patient satisfaction.
* Responsible for patient and environmental safety and ensures correction, if necessary.
* Proactively identifies staffing levels according to defined position specifications to ensure appropriate staffing effectiveness and established standards. Ensures department schedule is completed per contract guidelines and meets core staffing needs.
* Establishes and monitors service and performance standards for departmental functions. Designs, directs and implements actions to continuously improve quality.
* Participates/implements improvement projects focused on achievement of annual goals and OI initiatives, ensure implementation of and adherence to improvement changes.
* Participates in patient and employee satisfaction monitoring and improvement processes.
* Ensures payroll is complete and accurate. Assists the Department Director in development and monitoring of operating and capital budget and assists with variance analysis if applicable. Will act as an active member of the management team to support the patient care delivery model, standards of nursing practice, legal regulations, and hospital policies.
* In collaboration with Director, develops and implements unit goals that support the hospital's strategic goals, programs, policies and procedures that guide and support the provision of service and recognized Nursing Standards of Practice.
* Assists Department Director in ensuring all accreditation standards are met on an on-going basis.
* Responsible for hiring, supervision and performance evaluation of licensed and unlicensed staff in collaboration with Department Director.
* Assists Department Director with on-going counseling and progressive discipline ensuring compliance with hospital policies and collective bargaining agreements.
* Completes OI training within designated time after hire and utilizes to lead unit improvements.
* Adheres to Confluence Health Hospitals policies and unit standards as applicable.
* Required to maintain active Basic Life Support (CPR) certification.
* Performs other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications:
Required:
* A Graduate of an accredited school of nursing and Bachelor's Degree (BSN) or bachelor's degree in a healthcare related field or Associate's Degree with clinical certification/licensure and must earn a BSN within two years of hire.
* 4 years of recent/relevant experience, 2 of which must be leadership.
* Must possess basic computer skills related to Windows navigation, mouse usage, keyboarding, email communication and password management.
* Current licensure in the state of Washington (RCW 18.88) or licensure through Multistate Nurse Licensure Compact (SSB 5499).
Desired:
* Master's Degree.
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