NOC RAN Ops Engineer II
US-TX-Plano
Attract-careers1
Req #: 86751
Type: Fulltime-Regular
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Overview: Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape. Responsibilities: As part of DISH's Advanced Operations team, the RAN Ops Engineer ensures the resiliency and operational integrity of the DISH Wireless network. They troubleshoot wireless communication infrastructure for data, voice, and video services, collaborating closely with Engineering and vendor teams. Responsibilities include analyzing service and system issues, identifying root causes, and implementing corrective actions, from configuration adjustments to procedural enhancements. Additionally, they contribute to ongoing process improvements using KPI metrics to enhance customer experience. Key Responsibilities: * Support escalated issues from the ORAN Tier I team, resolving them and escalating to the ORAN Tier III team for urgent resolution when necessary * Participate in Sev 1 & Sev 2 outage bridges and provide on-call support on a rotational basis as the technical subject matter expert * Perform analysis on RU/DU/CU node health checkups, user/system-level traces, performance monitoring, fault troubleshooting, and basic parameter audits and changes * Participate in root cause analysis (RCA) efforts and prepare RCAs for outages/critical incidents in collaboration with engineering and other teams * Engage with vendors to escalate critical or time-sensitive issues requiring their support and resolution #LI-LM1 Qualifications: Education and Experience: * Bachelor's degree in Engineering or a related technical field with at least 3 years of experience in RAN (Preference for recent Open RAN experience) Skills and Qualifications: * Understanding of vRAN/ORAN architecture within a virtualized environment as outlined in 3GPP standards (Release 15 & 16) * Knowledge of LTE, VoLTE, and 5G VoNR L2/L3 call flows, coupled with the capability to interpret and analyze traces (PCAP, GNB traces) * Familiarity with AWS and VMware PaaS environments is advantageous * Fluent in both verbal and written English, adept at providing clear communication to senior leadership regarding status updates, issues, and roadblocks * Highly organized with strong self-motivation and a goal-oriented mindset, possessing excellent people management skills and the ability to tackle challenging tasks independently
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