NEN Specialist
US-VA-Dahlgren
GS Careers
Req #: 23901
Type: Full-Time
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Overview: NEN SPECIALIST (CORPIT) Bowhead has a job opening for a NEN Specialist in Dahlgren, VA. The NEN Specialist will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities: * Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. * Assist users with data migrations whenever the user's system is Tech Refreshed. * Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. * Provide public folder management support (e.g., permission and administrator roles). * Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. * Maintain and develop IT related procedures required to support the organization. * Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). * Provide input for the preparation of a monthly progress and status report. Qualifications: * High School diploma or equivalent with 2-5 years of professional experience in a related field * Knowledge of NMCI policies, procedures, terminology, operations, and Enterprise Processes is preferred * Must possess the ability to multi-task and teach or assist others with NMCI related issues * Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint * Ability to communicate effectively with all levels of employees and outside contacts * Strong interpersonal skills and good judgment with the ability to work alone or as part of a team Physical Demands: * Must be able to lift up to 10-15 pounds * Must be able to stand and walk for prolonged amounts of time * Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location. #LI-JR1
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