Mortgage Servicing Escrow Analyst
US-TX-Irving
Careers (External)
Req #: 10859
Type: Full-Time
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Overview: Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Mortgage Servicing Escrow Analyst at our San Antonio, Texas or Irving, Texas service center. The Mortgage Servicing Escrow Analyst role must exhibit outstanding mastery of working cross functionally to manage and deliver measurable business outcomes across PenFed's Home Loans business. Successful candidates must assess/mitigate risks, provide timely and relevant reporting to management, and ensure quality delivery across multiple projects. This position will work with business stakeholder and subject matter experts to elicit success criteria, document user requirements, and validate testing needs. Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. * Act as liaison between the business units, technical staff, and 3rd party vendors. * Defining/Reviewing business requirements to capture business area needs and guide new change initiatives. Facilitate resolution of obstacles that emerge along the way to drive projects forward. * Working, in partnership, with internal and external partners, including close partnership with IT and with external vendors and partners. * Assist in the evaluation of business requirements for translation into system requirements in consideration of business need and existing technology infrastructure. * Accountability for capturing action items, issues, and risks associated with assigned projects. Follow up on items with appropriate parties to ensure their resolution and/or advance issues in a timely fashion. * Analyzing new mortgage industry products, including new offerings in up and downstream systems, assess impacts on existing applications. * Support the implementation and post-implementation of business process changes in production. Gain department functional knowledge as it relates to business processes to capitalize on system enhancements designed to improve workflow. * Work multiple projects concurrently and shift priorities as required to meet business requirements, deadlines and departmental goals and objectives. * Perform root cause analysis providing recommendations and solutions that can be quickly implemented to correct the problem. * Organized, excellent communication skills (written and verbal), results oriented, and professional demeanor. Qualifications: Equivalent combination of education and experience is considered. * Minimum of five (5) years of related experience in mortgage primary market projects with experience in Mortgage Servicing, Escrow Analysis, and Insurance/Tax Servicing required. * Primary Mortgage market experience business analysis or system analysis. * Prior working experience with mortgage LOS platforms is preferred (Blacknight MSP or similar). * Prior working experience with Mortgage POS platforms is preferred (Tavant or similar). * Intermediate to advanced knowledge of Tableau, MS Visio, MS Excel, data analysis, and SharePoint. * Lean Six Sigma and other process improvement experience preferred. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required
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