Microsoft CE CRM Developer

				Overview:

GDC IT Solutions is currently seeking a Senior Microsoft Dynamics 365 CE Functional Developer to work in a hybrid capacity, with one week on-site per month in Middletown, PA.

Responsibilities:

* Configure and develop Microsoft Dynamics 365 CE CRM applications based on Agile backlog tasks.

* Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.

* Ensure seamless system integration, performance optimization, and efficient data flow across connected systems.

* Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, and Omnichannel features.

* Build and maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines following PTC standards and Application Lifecycle Management best practices.

* Collaborate with technical leads, project managers, and business stakeholders to ensure successful project delivery.

* Lead and participate in team activities for system implementation and enhancement projects.

* Provide ongoing support, optimization, and documentation for Dynamics 365 CE solutions.

* Develop and deliver training programs to promote end-user adoption and effective change management.

* Identify and implement improvements to enhance system functionality and user experience.

* Fully document technical and functional designs, test plans, impact analyses, and lessons learned according to PTC templates.

* Adhere to PTC standards, policies, and procedures while performing assigned duties.

Qualifications:

* 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE landscape.

* Proven experience delivering at least two Dynamics 365 CE implementation projects for high-volume contact centers.

* 3+ years configuring Dynamics 365 Customer Service functionalities including Omnichannel and Unified Routing.

* Deep understanding of Dynamics 365 CE capabilities including customization, configuration, and user management.

* Hands-on experience integrating Dynamics 365 CE with ERP systems and payment gateways.

* Strong knowledge of Contact Center applications (Telephony, IVR), self-service portals, and mobile solutions.

* Familiarity with Agile development methodologies.

* Proficiency with Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.

* Bachelor's degree in Business Management or Information Systems, or equivalent experience.

* Active certifications:

* Dynamics 365 Fundamentals (MB-910).

* Microsoft Power Platform + Dynamics 365 Core (MB-200).

* Power Platform App Maker Associate (PL-100).

* Dynamics 365 Customer Service Functional Consultant Associate (MB-230).

* Power Platform Developer Associate (PL-400).

* Working toward certifications:

* Power Platform Functional Consultant Associate (PL-200).

* Dynamics 365 + Power Platform Solution Architect Expert (PL-600).

* MS Dynamics Fast Track recognized architect.

* Microsoft Most Valuable Professional (MVP) recognized.
			

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