Membership Services Manager

				Overview:

The role of the Membership Services Manager is to provide quality customer service to members, potential members, and guests who utilize the Mount Washington Alpine & Country Club.

Our  team members enjoy a wealth of benefits and perks, including:

* Comprehensive healthcare coverage with options for medical, dental, and vision plans.
* Paid time off for relaxation and rejuvenation.
* Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
* A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
* Complementary Golf, Skiing and Riding.
* Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
* Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

Join us and thrive in an environment where your well-being is valued and supported.

Responsibilities:

* Create an overall "experience" for our Members whether in person, over the phone, or email through use of positive language and professional courtesy.
* Receive correspondence from our Members and handle requests per Resort Standards.
* Learn, familiarize, and sell the various amenities and services on the Resort.
* Oversees member accounts and member account billing.
* Coordinates all special events and activities working closely with Activities & Events Department to ensure quality programming. 
* Assists with the development of innovative programs/activities, coordinates and implements activities for special events, social programs, and corporate groups.
* Maintains communications with all departments throughout the resort regarding special events, working closely with the Banquet and Set-up departments to ensure smooth, properly scheduled events.
* Handles all inquiries from Members in relation to special events.
* Works closely with the Marketing Department for the promotion of all activities and special events, flyers, signage and posters. To include Member Only E-Newsletter, Member Only Website, and Social Media outlets. 
* Initiates and completes mailings for event information, promotion and registration (if needed)
* Responsible for generating Banquet Event Orders, spec sheets, agendas, check requests, special lodging requests and all other necessary paperwork for activities and special events.
* Maintains files for each special event, including lectures, artists, entertainers, etc.
* Maintains an inventory of props, supplies, signage, and equipment used for activities and events. 
* Evaluates and summarizes each special event and follows up with the appropriate executives in a timely and accurate manner.
* Attends Resort Activities and Events meetings when applicable to ensure good communication on what the Members will benefit from/be restricted from for Resort specific events. 
* Contributes to team effort by accomplishing related results as needed.
* Acts as a member of a team, to accomplish the goal of providing an excellent customer service experience for our Members to encourage additional Membership participation and sign up.
* Proficiency at using our property management system as well as other vertical application software to enhance the overall experience.
* Work in conjunction with various other departments including Activities & Events, Accounting, Sales, Conference Services, Food & Beverage, Housekeeping, Ski Area Operations, housekeeping, and maintenance to ensure all procedures and policies are being met to enhance overall Member experience.
* Work in high paced, busy environment that changes hourly, daily, weekly, and monthly depending on the mix of business (Members and their guests make up) for that day.
* Contributes to team effort by accomplishing related results as needed.

Qualifications:

* High School Diploma or GED, plus one year relevant experience or an equivalent combination of training, experience, and/or education. 
* Must have excellent interpersonal skills.
* Must provide excellent service to internal and external customers.
* Must have exceptional oral and written communication skills. 
* Must be attentive to detail.
* Must have excellent computer skills and be familiar with Microsoft Office.
* Must be able to work a flexible schedule including weekends and holidays.
			

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Omni Hotels Management Corporation

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