Overview:
Novant Health is seeking a Medication Management Specialist, to join our Specialty Pharmacy team, to deliver optimal medication management across all dimensions of care, every time.
Work Hours: 8am-4:30pm or 8:30am-5:00pm
Location: Hybrid (on-site training and some on-site visits/meeting required)
At Novant Health, you'll find a supportive team environment where your contributions are valued, your growth is encouraged, and your work makes a lasting difference in the lives of patients and families.
* Meaningful Patient Impact - Play a key role in delivering safe, accurate, and personalized medication care that truly improves patients' lives.
* Collaborative & Inclusive Culture - Work alongside supportive teammates who value open communication, diversity, and innovation - with opportunities to mentor and grow together.
* Commitment to Excellence & Growth - Benefit from clear standards, ongoing training, and professional development programs that help you advance your career while maintaining top-tier care quality.
* Shared Mission & Values - Be part of a trusted organization that lives its First Do No Harm commitment and champions accessible, affordable, and patient-centered pharmacy services.
Responsibilities:
Overview:
As a Medication Management Specialist at Novant Health, you will be an integral part of our healthcare team, collaborating with colleagues to provide optimal care. You will be responsible for managing and providing care in line with current policies and procedures while delivering exceptional customer service.
Key Responsibilities:
* Provide support for prior authorization requests, ensuring timely processing and resolution.
* Assist with financial assistance processes, helping patients access affordable medications.
* Assess and collect data from clients to resolve prescription status issues.
* Serve as a resource for clients, offering guidance and information about medication management.
* Exercise judgment and professional etiquette in all interactions with clients/customers.
* Collaborate with healthcare team members to ensure seamless care delivery.
* Contribute to a team-oriented, results-driven environment.
* Provide exceptional customer service, ensuring professionalism and confidence in every interaction.
Qualifications:
* Education: High School Diploma or GED, required.
* Experience: Minimum of five years experience in pharmacy, required.
* Licensure/Certification: PTCB Certification, required.
* Additional Skills (required): Considerable knowledge of medication names (both trade and generic) and their doses, routes of administration and adverse effects. Demonstrates patient interview skills and strong written and verbal communication skills with other healthcare professionals. Ability to follow verbal and written instructions. Basic technology skills. Other duties asoutlined in Novant Health and facility specific policies and procedures. Ability to drive/travel to multiple facilities/locations as needed.
Ideal Candidate:
* Detail-oriented and results-driven.
* Enjoys providing high-quality customer service.
* Works effectively both independently and as part of a team.
* Conveys professionalism, assurance, and confidence with every client interaction.
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