Medical Receptionist - Nephrology - Physician Practice
US-NJ-South River
Hackensack Meridian Health
Req #: 167661
Type: Part-time with Benefits
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Overview: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Medical Receptionsit provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations. This is a part time position for a busy Nephrology practice! Office Hours: Monday-Thursday 8am-5pm / Friday 8am-4pm **Schedule varies and requires flexibilty - Part time 32 hours a week** **Hours may be four full 8 hour work days or five shorter work days per week. ** Schedule will vary week to week - schedule is typically posted 1-2 weeks in advance. There are two locations: You must be willing to work in both - South River and Manalapan **Manalapan is a secondary office (this is only Tuesdays and/or Wednesdays each week) We have 6 staff members (5 full-time support staff and 1 part-time) / 3 doctors, a dietician *Typically we see between 20-30 patients in a day, but can be as many as 40 a day. *We tend to have a high call volume so candidates need to be comfortable handling phone calls. *Healthcare experience preferred Responsibilities: A day in the life of a Medical Receptionsit at Hackensack Meridian Health includes: * Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately. * Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important. * Assists patients with the sign in process. Responds promptly to patient's needs. * Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts. * Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment. * Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system. * Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s). * Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager. * Maintains efficient and accurate filing and record maintenance system. * Assembles new patient folders. Retrieves and returns records according to protocol. * Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Managers time effectively to prevent unapproved OT. * Serves as a pre-loader for our EMR system. * Other duties and/or projects as assigned. * Adheres to HMH Organizational competencies and standards of behavior. Qualifications: Education, Knowledge, Skills and Abilities Required: * High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. * The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required. * Must be able to travel to various locations. Education, Knowledge, Skills and Abilities Preferred: * Prior receptionist or clerical experience in a medical office * Epic experience Licenses and Certifications Preferred: * CPR certification If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
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