Medical Front Office - Patient Service Specialist
US-CA-Santa Rosa
CCC
Req #: 304378
Type: Full Time
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Overview: Medical Front Office - Patient Service Specialist Santa Rosa, California Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team. Possibility to go full time. Job Description When patients enter our center in Santa Rosa, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. Schedule: * Center Location: 320 Tesconi Circle Suite G. Santa Rosa, CA - 95401 * Type of Employment: Full Time * Hours: Weekdays (8 hours a day) * Starting at $19.00 - $22.00/hour based on experience Responsibilities: * Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out * Schedule patient appointments in person and via phone * Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team * Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications: Minimum Qualifications: * High School Diploma or GED * Health Care Experience Preferred Qualifications: * Bilingual Physical Requirements: * Ability to walk, stand, bend, and reach consistently throughout a work day/shift * Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift * Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics * Ability to carry office supplies up to 10lbs * Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction * Ability to speak and hear sufficiently to understand and give directions
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